Effective Communications in the Workplace


Communicating clearly and effectively - both verbally (face-to-face and over the telephone) and in written form via e-mails, letters and reports etc. is a vital part of every ITC professional's skill-set. This one-day workshop will help you to deal effectively, comfortably and confidently with the full range of people you come into contact with, be they colleagues, customers or suppliers. In addition, it will give you some vital checklists that will help you to present your thoughts politely, clearly and concisely in letters and reports as well as verbally. Through exercises, discussion, role-plays and feedback you will develop your own confident and assertive personal style. This workshop forms day one of the RSM 'Inter-personal Skills for IT Professionals' programme, but may also be attended in isolation.

This course is available 'on demand' (minimum 2 students) for public presentations or for one-company, on-site presentations.

Objectives

On successful completion of this course you will be able to:

  • understand the principles of effective interpersonal communication in the workplace
  • avoid ambiguity in verbal and written communications
  • use assertive language and behaviour to put your point across
  • recognise, avoid and handle conflict
  • project a positive image and say no politely
  • communicate effectively with all types and levels of people.

Who Should Attend

All technicians working in an IT environment.

Prerequisites

None.

Duration

1 day

Fee (per attendee)

£450 (ex VAT)

Course Code

MGA1

Contents

The principles of good interpersonal communication

Listening, learning & liasing

Dealing with complaints and awkward people

Effective questioning and answering techniques

Self-perception and awareness

Negotiating, persuading and influencing.


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